Reviews
| CH // 26 Dec, 2013: |
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| I'm having a serious issue with a Social Security Overpayment since 2011. In May 2011, I received a letter from SSA stating that they overpaid me ,000 due by the 4th of the next month. I immediately contacted my local Social Security office. The SSA rep at the local office advised that I needed a waiver to proceed with possibly getting the overpayments waived. I completed the form, gave all the required documentation and the representative advised that the waiver will take several weeks to process. Several months passed and I started receiving billing statements from a SSA payment center in Alabama. This office claimed that I owned 3.00 due by the next month. The rep at the Alabama office told me that the waiver was still pending review and to contact my local office for more information. The local office told me that the waiver was still being reviewed. I received a letter from SSA local office stating that they had received my waiver. I started receiving billing statements from SSA AL office, AGAIN claiming that I owed 2.00 due by the next month. Even though I still had not been contact by phone or letter that the waiver was approved or denied. The Al office and the local office advised that the waiver was still being reviewed. I received a 2nd letter stating that the overpayment waiver was received and that it was still pending review from the local office. On Jan 17, 2012, I received a letter from Maryland SSA claiming that I owed not only ,700.00 but also a 2.00 overpayment. Again, I contacted AL and local office and they advised that I didn't need to send payment to the AL office because that it was still being reviewed. For the 3rd time, I received a letter stating that they had just received the waiver and advised it was still being reviewed even though I had sent the waiver in 8 month earlier to the SSA local office. In May 2012, the billing statement starting again with the balance being 2.00 due by the next month. There were no late charges on the statement even though they had sent it since May 2011. I again contacted the local office. The SSA rep told the same story the waiver was pending review. In August 2012, I received billing statements from Al claiming that I owed not only 2.00 but 2.00 plus ,633.00 bringing the total to ,000.00. I received a call from Tracy Hill claiming to be a rep with SSA. She told me that I needed to set up a payment arrangement or they may take my Tax refund If I have any available. I asked her if she thought the waiver would be approved and she said," The chances are not good that It will be waived". I told her that I wanted to know if the waiver was approved or denied before I made any payment arrangements. She then told me," They will snatch the tax refund". In March 2013, I sent a complaint to the Better Business Bureau claiming negligence on the part of SSA. I spoke with Brian Walker, who was very helpful, from the Salisbury office. He referred me to my local office. I received a call from local office from a Mrs. Hair. I contacted the office and advised that no Mrs. Hair worked there but there was a Mrs. Harrison. When I was able to make contact with Mrs. Harrison on the phone. She told me that Mr. Clark was working on the case and she needed to speak with him but was unable due to him being out of the office. The next time I spoke with her she told me," Mr. Clark has not scanned the waiver in the system and I need to send another waiver". In May 23, 2013, I sent the 2nd waiver to the local office. I again for the 7th time received a billing statement from AL stating that I owned 2.60 due by the next month. The rep at SSA told me that the billing statement was sent in error and to disregard notice. I submitted a letter to the Office Disability Adjunction and review in VA complaining on how the SSA has been handling the case. I received a response from this office and they forwarded to the correct office for review. On June 5th, 2013, I received a letter stating that the SSA wants to meet for a personal conference at local office. I scheduled a time to meet with Mrs. Parker. The purpose of the visit was to meet with Parker to validate debt for ,000. I brought my document and Mrs. Parker has information. She gave me documentation that didn't validate the debt. She gave me my earning and the months that I was not supposed to receive the SSA benefits. I added up the total of the overpayments and It was incorrect by almost ,000.00. The personal conference wasn't personal at all. We met at the window and the meeting was very impersonal. I asked for copies of the documents and she said the copier broke. She even filled in several months of payments that were overpaid on a non receipt document that she filled out right in front of me. When I claimed that she didn't confirm the amount owned she told me the extra amounts were from a overpayments made several years ago. I asked her if she had that documented and she told me that the filing system was upgraded and that there was no record of this. At the end of this, so-called personal conference, I advised that she was unable to confirm this overpayments and I wanted it completely waived. She told me that she was unable to make a decision at that time and I would hear from SSA in writing within 3-4 weeks. It's August 8, 2013, it has been over 45 days and no calls or letter from any SSA office. I checked my fico credit report and found a collection listing from SSA/office for ,000.00 with no response from SSA whether the waiver was approved or denied. If anyone else if having issue with this I would like to start a potential class action lawsuit against SSA for negligence. It was reported that in 2010 SSA overpaid individual Over a billion dollars in overpayments. Some think the extra overpayments may be going to ObamaCARE and Most of which I believe may have not being validated. Checked Fico credit score and invalidated list on the acct for ,633/Sent debt validation to Equifax Spoke with local office. Was initial told it there was no decision and she needed to contact AL. Then changed story and said it was denied on July 25. I asked why it hadn't been sent and she told me it hadn't been sent and that I would receive in the mail. I asked for her name and she hung up. Was given valid debt by Equifax for NY address. Sent Debt validation to SSA office in NY with returned receipt. Spoke with Tom Ferrero at NY office and he explained that it was added prematurely and should be removed from credit report within 30 days and that I maybe readded in the future. I advised that it still was validated. That same day I received a letter from NY in an envelope. With the returned receipt unsigned and a post it a message that I needed to contact local office. I resent debt validation with return receipt Sent letters to Richard Burr and Renee Elmers. Received response from Mr. Burr and requested more information to help resolve case. 2nd debt validation was sent and delivered on Sept 3 but as of Sept 11 no returned receipt signed. Received responses from NY with statement of earning are correct per Sanford, NC. SSA will remove trade line on credit report within 30 days. Also given information that I will receive separate letter with decision of waiver. I check my credit report in Dec 2013 and trade line was removed. I called Senator Burrs office and spoke with Esther. She was advised by SSA that they will be sending an appeal form within the next 4 weeks. If I haven't received any information within 14-15 days to call Esther at her office. Spoke with Esther stated that I would receive Appeal form within 2-3 wks Spoke with Esther stated that I need to wait until Oct 7th 2013 or contact her. Sent email to Esther with credit report information. Sent debt validation letter to Equifax with letter from SSA that they would remove trade line. Sent email to Esther advised to check back on 10/23/2013. Called Esther and was advised that she would contact me by next wk. Due to the shutdown it was delayed. Received call from Esther she stated that she spoke with SSA and the appeal letter was sent on 10/30/2013. When it arrives I have 65 days to appeal this decision. Receive letter from SSA office in Sanford, NC in regards that overpayment will not be waived and rights to appeal however no appeal form was in the envelope. I was able to pull up appeal form on website. Sent appeal form w/ return receipt and certified mail on Nov 9th 2013. Spoke with Mrs. Parker at Alabama office asked to fax proof of appeal form after receiving billing statement with more funds added onto the balance and still no explanation. She gave no first name and I did ask. On Dec 3 2013 I Sent fax with proof of appeal that was sent in at ups.com with a confirmed confirmation via fax. Received letter from Birmingham, AL that I owed 38,000 due by Jan 2014. I Called this office was hung up the first time, second time i spoke with someone they told us they noticed a note that it was processed on 19th. The 3rd time I spoke with Bernice and was given no information and the phone dropped. I still have not received a letter on whether the appeal had been received. I sent email to Esther Clark with this information. Spoke with Mrs. Glen rep in regard to issue with overpayment. She told me it would be 2 yrs to get appeal and that it was in Fayetteville, NC and may take tax refund that is due for 2013. I asked to speak with Operation supervisor (Darrell yax) and was on hold for 20 minutes. When I was able to speak with him He finally said the Billing statements will stop and the appeal could take 6-12mths contrary to what Mrs. Glen said. |
